Billing Notification
Kenobi Solutions uses a state-of-the-art real time billing system. You may go to your billing interface to review invoices, statements, payments, and manage your account. You may also have invoices and statements emailed to you as they post to your account. If you choose to have your invoices and statements sent via snail mail, an additional $2.00 monthly processing fee will apply.

Updating Your Account Information
You must inform Kenobi Solutions of any changes to your customer information using your Billing Interface located at support@kenobi.biz. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from Kenobi Solutions are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.

Collection Procedures
If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 3 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 732-687-2283.

If you fail to pay for services rendered, when your account becomes more that 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.

If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. Kenobi Solutions will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form with your payment to re-establish your service.

If you initiate a chargeback through your credit card company for any reason, Kenobi Solutions may at its own discretion immediately suspend your service. To re-establish your service, Kenobi Solutions may require you to provide a secure form of payment, which, at Kenobi Solutions's own discretion, may include a signed and notarized statement that you authorize Kenobi Solutions, Inc. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee. Kenobi Solutions may at its own discretion, require certified funds for reactivation of the account.

If You Pay by Direct Debit from your Bank Account
ONE TIME PAYMENTS
If you pay by direct debit from your bank account, you must complete our secure debit information form. When using this form located here:
https://order.KenobiSolutions.COM/
Then click the "Make A Quick Payment" link.

RECURRING PAYMENTS
If you wish to pay by ACH withdrawal from your bank account, you must complete our secure ACH information form located in your customer service log in screen. For your protection, we must possess the original documentation to ACH withdraw funds from your account. Please mail in the voided check with your agreement form to the following address:

If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. Kenobi Solutions will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please mail payments to:

Kenobi Solutions Inc.
12 harbor circle

freehold nj 07728

If you prefer to overnight your payment, please send to the following physical address:

Kenobi Solutions
12 harbor circle

freehold nj 07728

Disk Usage
If you need more disk space than your service plan allows for, Kenobi Solutions will provide additional space in increments of 5MB at the rate of $0.11 (eleven cents) per MegaByte.

When you are within 80% of the maximum utilization of the disk space allotted in your hosting solution, Kenobi Solutions will notify you at the email address that is listed in the server information section of your control panel. If you do not provide an e-mail there, you run the risk of not receiving this important information. Irrespective whether or not you receive the 80% disk usage notification, you are still responsible for the disk space your account utilizes. Therefore, it is recommended that you check your disk usage using the detailed disk usage tools provided by Kenobi Solutions in the SMT/cpanel each day.

If you exceed your disk space limit, you may be required to buy additional space in order to restore all services or remove data to bring your disk space utilization under the allowable limit. Also, you will be subject to disk space overage charges.

Billing Cycle
Kenobi Solutions offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. Kenobi Solutions does not pro-rate all plans, If you have billing questions, please submit a ticket to us using the online ticket system If you must speak with a representative, please call 877-209-5185; understand, however, that a ticket inquiry will receive a more timely response. You can also check your account status in real-time using our online billing system.

Data Transfer
Kenobi Solutions charges $0.04 per MB should you exceed your allotted monthly data transfer. Kenobi Solutions offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed Kenobi Solutions's generous data transfer allocations.

Possession of Account
Kenobi Solutions will hold the billing contact accountable for all expirations, login(s) and transfers of accounts. The billing contact will hold all control over the administrative contact and the technical contact as well. Loss of login information will needed to be reissued pending the payment officers request. Only the billing contact will be alloted the temporary password so they may login and adjust/issue accordingly.

Upgrade Policy
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to initiate a six month contract for Reseller III, Business III, or Managed Dedicated Server hosting packages. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-877-209-5184 for details.

Support Policy
Many of Kenobi Solutions’s products and services come with free technical support. There ar e some, specifically with self managed dedicated servers, that do not include free technical support. If at any time, you request support for a self managed server outside of network inquiries, billing questions, or server setup, Kenobi Solutions will charge the applicable fees for that support. Kenobi Solutions may immediately charge these fees without prior notice to any customer that violates the support policy rules.

In the event of any dispute regarding these rules, Kenobi Solutions may determine violations of these rules in its sole discretion.

Exceeding Virtual Host Limit
It is important to maintain accountability for the number of virtual hosts shared on your virtual server. If you exceed your limit, your account will be automatically upgraded to the next level of service that supports the number of virtual hosts that you maintain. Complete details on virtual host limits for each Kenobi Solutions service plan.

Late Fee
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to Kenobi Solutions by completing and printing the reactivation form or you may send us a money order via your preferred overnight courier.

Canceling Your Account
In the event that you are not satisfied with the customer service being provided, Kenobi Solutions provides a toll free number Quality Assurance number, 732-687-2283 M-F 9AM-5PM Eastern, so that you may speak with a member of our Quality Assurance Team.

If you wish to cancel any of the additional services in your account, please log into the customer care center at https://order.KenobiSolutions.COM/ and fill out the cancellation request form. Your plan will remain active until the 27th day of the month in which you have requested closure. Plan requests received after the 27th of the month will be processed on the 27th of the following month.